Our Policies

My current business and ordering policies are on this page.

Shipping - Handling - Payment

I attempt to ship all orders as soon as I receive your payment. For orders which require special parts to be orders, please allow an extra two weeks for your order to be shipped. All orders are shipped by regular postal mail unless specified otherwise or by special request. I am not responsible for the order once it leaves me. If your order is lost in the mail, I will try to come up with a comprimise with you.

All orders are shipped in a bubble envelope. This is to ensure that the item inside will not be damaged by the letter sorting machines and convator belts inside the post office. Smaller and flatter items like the blessed salt, prayer cards and scapulars will be sent in a regular envalope.

If you need more information about ordering, please feel free to e-mail me at rosary.maker@hotmail.com

Blessing Items

Each item you buy has NOT been blessed by a priest unless stated otherwise. It is against church law to sell blessed items. If you require your item to be blessed before I send it to you, please state so in your order. There is no extra charge to get the item blessed. However, the only time your item can be taken to be blessed is on Wednesday and on Sunday. I will, however, use blessed salt to santify the items which you order. If you do not wish for me to do so, please state so in the order form.

For more information about sanctifing items with blessed salt, please refer to this link: http://www.unification.net/tradition/tt1-08.html The information is about half way down the page.

Returns

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.

If your rosary or chaplet ever comes apart, I will reapair it free of charge. You are responsible, however, for the cost of postage for both trips and any missing parts. Rosaries with missing parts will not be refunded.

I am unable to refund your money under three conditions:

i. the rosary/chaplet was customized

ii. special parts were bought for that

rosary/chaplet

iii. if the rosary/chaplet is not returned within

10 days, or an e-mail was not

sent to notify the return of the item

Under all other reasonable circumstances, I will refund your the full value, or replace your rosary/chaplet.

I will cover the postage only if the refund was made due to the way the item was made (my fault). You are responsible for all other costs as a result of the refund (namely the shipping for both trips).

Do you have any questions? Send me an e-mail at:

rosariesbykenny@hotmail.com